Refund & Return Policy

AurumVault sells digital products (ebooks, journals, planners, AI prompt packs, interactive editions, and similar files). Because these are delivered instantly and cannot be physically returned, we handle refunds under the terms below rather than a traditional return process.

You may request a full refund within 14 days of purchase if you have not fully downloaded or substantially consumed the product, or if the product is materially defective, mislabeled, or not as described on its listing. Refunds are issued to the original payment method.

To keep the marketplace fair to creators, refunds are generally not issued when:

• The product has been downloaded in full and no defect or misrepresentation is claimed.
• The request is made more than 14 days after the purchase date.
• The refund is requested because the buyer changed their mind about a product that was accurately described.
• There is evidence of abuse (e.g. repeated buy-and-refund patterns or redistribution of files).

If a file won't open, is corrupted, is missing pages, or the listing materially misrepresents what you received, contact us within 14 days and we'll either fix the file, replace it, or issue a full refund — whichever you prefer. Nothing in this policy limits rights you may have under applicable consumer protection law.

Email support@supportaurumvault.tech from the address on your order with your order number and a short note about the reason. Most requests are reviewed within one business day. Approved refunds are issued instantly on our side and typically appear on your card within 5–10 business days depending on your bank.

Please contact support before filing a chargeback — most issues can be resolved faster by email. Accounts with unresolved chargebacks may be suspended pending review.

When a buyer refund is approved, the corresponding creator earnings for that order are reversed. Creators can see refunded orders in their dashboard under Earn.

Questions about this policy? Email support@supportaurumvault.tech or visit the Help Center.