How can we help?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and Link. Checkout is powered by Stripe — we never see or store your card details.

Yes. All payments run through Stripe's PCI-compliant infrastructure over TLS. AurumVault never stores card numbers, CVV codes, or bank details on our servers.

Yes. A receipt is emailed to you immediately after checkout, and every order is saved in Account → Orders where you can re-download it any time.

Applicable sales tax and VAT are calculated automatically at checkout based on your billing address. The final total is shown before you confirm the purchase.

Downloads are instant. Right after checkout you'll see a download button on the confirmation screen, and the same files are permanently available under Account → My Downloads. A copy of every download link is also emailed to you.

Yes. Your purchases stay in your library forever. You can re-download them on any device, any time, as often as you need.

Ebooks are delivered as PDF and/or EPUB. Journals and planners are PDF (usually print-ready). AI Prompt Packs are PDF plus a plain-text file for easy copy-paste. Every product page lists the exact formats included.

First, sign in and try the link in Account → My Downloads (that link is always current). If it still fails, email support@supportaurumvault.tech with your order number and we'll re-issue it within 24 hours.

Most titles have a free sample preview on the product page — look for the 'Read sample' button. Every preview is watermarked and shows real content from the actual product.

We offer a 14-day money-back guarantee on digital purchases you haven't fully downloaded or consumed. If a product isn't what was described, or you're not satisfied, email support@supportaurumvault.tech within 14 days of purchase and we'll issue a refund to your original payment method.

Once approved, refunds are issued instantly on our side and typically appear on your card within 5–10 business days depending on your bank.

Because digital products can't be 'returned,' refunds after significant download or use are handled case-by-case. If the product is defective, mislabeled, or genuinely not as described, we'll always make it right.

Creators keep 85% of every sale. AurumVault keeps 15% to run the platform, fight fraud, invest in AI-powered creator tools, and grow the audience that buys from you.

Apply at /become-a-creator. Applications are reviewed within a few business days. Once approved, you can publish ebooks, journals, prompt packs, planners, and interactive editions directly from your dashboard.

Royalties accrue in real time and are tracked in your dashboard under Earn. Payouts run on the schedule shown in your dashboard once Stripe Connect payouts are enabled on your account.

You do. AurumVault takes a non-exclusive license only for as long as your title is live on the store, purely to sell and deliver it. You can unpublish any title at any time from your Bookshelf.

Every submission is reviewed for craft, clarity, originality, and whether the product delivers what its listing promises. We're not looking for perfection — we're looking for work that respects the buyer's time.

Yes — an account lets us deliver files instantly, keep them in your library forever, and route support faster. Signing in with Google takes about 3 seconds.

Go to the sign-in page and click 'Forgot password.' We'll email a reset link within a minute or two. If you don't see it, check your spam folder.

Email support@supportaurumvault.tech from the address on your account and we'll delete your data within 7 days. See our Privacy Policy for details on what's retained for legal/tax reasons.